The motion
The research is done before anyone opens the thread
An inbound account arrives already read: who they are, what changed, what was said the last time, and what the obvious objection will be.
What does not change
The gate holds here too
Whatever inbound means for your team, anything that sends, spends or books waits for a person by default. That is the same in every motion, which is what makes the record comparable across them.
See the funnel run, and the gate hold.
A live walkthrough of the console: agents working an account end to end, and every action that would reach a customer stopping to wait for you.